5G messages enable real-time interaction. Customers can use 5G messages to communicate with customer service staff instantly, ask questions, seek help or solve problems, and achieve a more efficient service experience. 5G messages support richer rich media content, such as pictures, audio, video, etc. The State Grid Customer Service Center can use these functions to provide customers with more intuitive and specific answers and guidance, and improve the accuracy and efficiency of problem solving.

Through the State Grid's application and SMS notification service, users can easily manage and check their electricity bill balances, obtain timely information on outstanding bills, and use coupons to save money. At the same time, through SMS reminders, users can keep abreast of payment status and ensure the continuity of electricity service.